What Do Fountain Pens Have to Do With Copywriting?
I try to keep The Golden Thread (and my Circle of Success blog) free of what might pass for endorsements of products, services, or software you have to pay for. (I make an obvious exception recommending books.)
But today I’m going to break my self-imposed rule and tell you about a company that grew from selling products from their dining room to one with a 12,000-square-foot facility, $3.4 million annual revenues, and 21 employees … all in just six years.
The company is Goulet Pens.
Full disclosure: I buy fountain pens and supplies from Goulet Pens. They have competitive prices, but generally they’re not the least expensive. If I wanted to, I could buy from dealers that sell for less.
Why don’t I choose the less expensive options?
Because – and here’s why this is important to you – Brian and Rachel Goulet go far beyond selling products. They build relationships.
As a copywriter, you should be doing far more than writing copy. You should be building relationships with your clients. You should also help your clients build relationships with their prospects and customers.
How my stiff hands led me to fountain pens
I begin most of my writing using pen and paper. I guess this is because I grew up using pens, so I’m most comfortable getting ideas from brain to paper using them.
But, I have a problem. As I’ve gotten older, my stiff, sore hands rebel against ballpoint and gel pens. I decided the fountain pens I abandoned in 8th grade might ease the problem.
So, I bought an inexpensive, disposable fountain pen from Amazon. I loved the way it felt in my hand. I loved the way ink flowed onto the page. I loved the retro feel of using one.
But, I was not going to add to landfill with disposable pens. Knowing nothing about fountain pens, I did lots of research. Goulet Pens was the first website I landed on.
Being a novice, I didn’t know what to expect. What I found was a website that perfectly reflected Goulet Pens’ mission statement: “To provide writing enthusiasts (that’s me!) with the most personal, online shopping experience.”
What are the key words in that mission statement? “Writing enthusiasts” and “personal.” Both these expressions are grounded in the core marketing concept “Know Your Prospect.”
Here’s why: As I immersed myself in the fountain pen culture, I became a writing enthusiast. My sister collects fountain pens, which remain uninked. My sister is a fountain pen “collector.”
All my pens are inked. I have 12 different colors of ink and mix my own colors periodically.
I’m a writing “enthusiast.”
Brian and Rachel knew me as a prospect … even before I knew myself.
Making a very personal connection
So, I ordered my first pen and ink from Goulet Pens. A little under a week later, my order arrived so carefully packed it could have survived Armageddon.
But, that’s not what tickled me and made me tell Linda I was going to stick with this company.
First, they included a very sturdy, attractive bookmark. “Know Your Prospect.” This pen enthusiast – as, I guess, many of us do – loves to read.
Second, the packing slip contained a signed, handwritten note: “I hope you enjoy your Lamy Safari pen and Noodler’s Black Ink.” The signature included the name of the ink the note was written in. A nice, personal touch. But also, very subtle advertising demonstrating “Know Your Prospect.”
Finally, at the bottom of the shipping box lay a mini-Tootsie Roll Pop. Okay, not a big deal. But, it made me smile. And, made me feel special. And, made me decide to buy from Goulet Pens again.
A marketing “treasure hunt” for next week
Now, my purpose in highlighting this company is not to have you rush out and buy from them. There are a lot of other good fountain pen dealers.
Instead, take a few minutes on their website (gouletpens.com) to see how effectively they market their goods.
Look at this as a game – a marketing treasure hunt of sorts. Identify five places on the site that demonstrate good marketing practices and principles you can adapt for your copywriting – and that you can use to help boost your client’s marketing efforts. Especially look at how they build relationships.
As a crib sheet, here are Goulet Pens’ stated core values:
- Work hard
- Be honest
- Be flexible
- Trust is our currency
- Empower through education
- Express gratitude
- Serve with passion
No need to send these in or post them anywhere. I’ll give you my five places next week. Let’s see how they compare then.
But, I’d love you to tell me what you thought about your visit. You can tell us all below.
See you next week. Until then, keep writing!
The Professional Writers’ Alliance
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